This Privacy Notice for Super Deep Cleaners ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

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• Visit our website at https://www.superdeepcleaners.com or any website of ours that links to this Privacy Notice

• Engage with us in any other related way, including any sales, marketing, or events

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Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@superdeepcleaners.com.

 

 

SUMMARY OF KEY POINTS

 

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics below.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

 

Do we process any sensitive personal information? We do not process sensitive personal information.

 

Do we collect any information from third parties? We do not collect any information from third parties.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. 

 

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. 

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

 

How do you exercise your rights? The easiest way to exercise your rights is by submitting a contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

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1. WHAT INFORMATION DO WE COLLECT?

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Personal information you disclose to us.

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In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information we collect may include:

• names

• phone numbers

• email addresses

• mailing addresses

• contact preferences

• preferred cleaning date/time

• special requests (e.g., green products)

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Sensitive Information. We do not process sensitive information.

 

Automatically Collected Information. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice. 

 

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., last 4 digits of a credit card), and the security code associated with your payment instrument. All payment data is stored by Stripe or PayPal. You may find their privacy notice link(s) here: https://stripe.com/privacy and https://www.paypal.com/webapps/mpp/ua/privacy-full.

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

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2. HOW DO WE PROCESS YOUR INFORMATION?

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In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, including:

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• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support. We may process your information to respond to your inquiries and solve any potential issues.

• To send administrative information.We may process your information to send you details about our services, changes to our terms and policies, and other similar information.

• To fulfill and manage your bookings.We may process your information to fulfill and manage your bookings, payments, returns, and exchanges made through the Services.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure.

• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

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3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

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In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

 

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

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• For investigations and fraud detection and prevention

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of reords​

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4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

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In Short: We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

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• Service Providers. We may share your data with trusted service providers who perform services for us, such as:​

  • Square/PayPal (payment processing)

  • Google Workspace(email/hosting)

• TD Insurance (only if a claim arises)

• Legal Requirements. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

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5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

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In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We use cookies to improve your experience. By continuing, you consent. You can manage preferences via our Cookie Policy.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

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In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We retain personal information for 7 years (for tax and insurance purposes) or until you request deletion, whichever comes first.

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7. HOW DO WE KEEP YOUR INFORMATION SAFE?

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In Short: We aim to protect your personal information through organizational and technical security measures.

 

We use HTTPS, encryption, and PCI-DSS compliant processors. No method is 100% secure, but we take reasonable steps to protect your data.

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8. DO WE COLLECT INFORMATION FROM MINORS?

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In Short: We do not knowingly collect data from or market to children under 13 years of age.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

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Under PIPEDA, you have the right to access, correct, or delete your data. Contact us to exercise these rights.

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

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We do not currently respond to DNT signals. If a standard is adopted, we will update this notice.

 

11. DO WE MAKE UPDATES TO THIS NOTICE?

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Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

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Email: info@superdeepcleaners.com
Address: Simcoe County, ON, Canada

 

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Email us at info@superdeepcleaners.com to request access, correction, or deletion.